Hassle-Free Returns – Shop with Confidence!
At AELO GIFTS, we prioritize customer satisfaction. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility:
Items must be returned within 7 days of delivery (depending on our policy specifics).
Products must be in their original condition, unused, and with all original packaging and tags intact.
Proof of purchase, such as the order number or receipt, is required for all returns.
Non-Returnable Items:
Products damaged due to misuse or improper handling.
Items purchased on clearance or marked as “Final Sale.”
Customized or personalized items (if applicable).
How to Return an Item:
Initiate Return Request: Visit AELO GIFTS or contact our customer support team to begin the return process.
Package the Item: Ensure the product is securely packed to avoid damage during transit. Include all accessories, manuals, and original packaging.
Shipping the Item: Ship the product using the provided return label (if applicable) or to the address provided by our support team.
Refund Process: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Return Shipping Costs:
If the return is due to an error on our part (e.g., defective or incorrect item), we’ll cover the return shipping costs.
For other reasons, return shipping costs may be the responsibility of the customer.
Exchanges:
If you’d like to exchange an item, please initiate a return and place a new order for the desired product.
Contact Us for Assistance:
For any questions or concerns about our return policy, feel free to reach out to our friendly customer support team at 7986596997.
We’re here to make your shopping experience smooth and enjoyable!